Delivery Policy

1. How your work is delivered

Everything is delivered digitally. There is nothing to post and nothing to collect.

We email your files to the address on your order. The same files are also uploaded to a Google Drive folder, so you have a copy you can return to and share with whoever needs it.

2. The Drive folder is password protected

Your Drive folder is protected, and the password is sent to you in a separate email from the one carrying the link. If you have the link but not the password, check your inbox for a second message from us before getting in touch.

3. How long it takes

From the moment your payment is confirmed:

• Logo — within 48 hours. Covers Brand Builder and the logo element of Brand Basics.
• Full Brand Guidelines — within 72 hours. The complete asset package and written guidelines.

These are working estimates we hit in the overwhelming majority of cases, not contractual deadlines. If anything is going to take longer, we will tell you before the time is up rather than let it pass quietly.

4. Revisions

The times above are for first delivery. Revisions restart the clock on whatever is being revised — a changed logo is delivered within 48 hours of the request, not 48 hours from the original order.

We will keep revising until the design is right. See our Refunds & Cancellations policy for how that sits alongside your cancellation rights.

5. If something does not arrive

Check your spam or junk folder first — the Drive link and the password arrive as two separate emails and one occasionally lands there without the other.

If it is still missing, email team@jacombsenterprises.com with your order reference and we will resend it.

6. Contact

Questions about delivery? Email team@jacombsenterprises.com or write to Jacombs Enterprises Ltd, One Mayfair Place, London, W1J 8AJ.